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Choose Tablet devices for Dynamics 365 Field Service Mobile App

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Posted on by Gokul kansagara

Can any one recommend me to supported devices( mobile or tablet) for dynamics CRM field service app. We are planning to give these devices to our technicians to use field service application.

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Haig Liu Microsoft Employee on at

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RE: Choose Tablet devices for Dynamics 365 Field Service Mobile App

Hi Gokul,

Available natively for Apple iOS and Google Android phones and tablets, as well as Windows 10+ devices,

the Field Service (Dynamics 365) mobile app offers technicians many capabilities they need to perform onsite customer service,

So you need to consider the following features when selecting a device:

https://learn.microsoft.com/en-us/dynamics365/field-service/mobile-2020-power-platform#features-in-the-field-service-dynamics-365-mobile-app

If your business includes the Chinese market:

https://learn.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-faq?source=recommendations#other
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Gabriel Dias Junckes 2,435 on at

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RE: Choose Tablet devices for Dynamics 365 Field Service Mobile App

You can find the system requirements here:

learn.microsoft.com/.../mobile-power-app-system-requirements

Intune will help manage the devices.

learn.microsoft.com/.../mobile-power-app-intune

You can check with the technicians to choose between a mobile or tablet. Tabke will be larger, and the tech can see more info on the screen, but carrying it with them on the field might not be practical.
Gene Glenn 125 on at

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RE: Choose Tablet devices for Dynamics 365 Field Service Mobile App

I do like the surface devices, but be aware the Windows version of the D365 FS app hasn't had location tracking for technicians, why MS???. Tracking works on Android, Apple version of the app.