Pending vendor invoices -unable to post or delete

(0) Share

Report

Posted on by rizkhans-mpl

There are certain vendor invoices submitted for review process through vendor invoice workflow in Accounts Payable. The workflow shows the review process as completed where the vendor invoices on pending vendor invoices page still show as pending and review process is in process. Due to this reason, unable to post the invoice, even can't delete. I am also unable to recall or resume the workflow through workflow history page. Please help.

I have the same question (0)

All responses (11)

Answers (1)

Suggested answer

P.k.Kaushik 1,031 on at

Like (0)

Report

Hello,

Have you checked if a record exists in the below form?

Accounts payable/Inquiries/History/Invoice history and matching details

Have you tried to delete that record? ( Try this in a Test environment)

Thanks, Kaushik

This post is my own opinion and does not necessarily reflect the opinion or view of my company or Microsoft.

P.S:- Please mark the answer as verified if it has helped in resolving the issue.

Was this reply helpful? Yes No
André Arnaud de Cal... 300,911 Super User 2025 Season 2 on at

Like (0)

Report

Hi rizkhans-mpl,

Can you share screenshots of this scenario? Is this process free from customizations in your environment?

Was this reply helpful? Yes No
Suggested answer

Alireza Eshaghzadeh 14,672 Super User 2025 Season 2 on at

Like (0)

Report

Hi rizkhans-mpl,

Please elaborate more and check if the bacth jobs for workflow are running (e.g. Message processing for workflow) and workflow history to get better overview from "Tracking details list"

Was this reply helpful? Yes No
rizkhans-mpl 45 on at

Like (0)

Report

Hi, Arnaud,

The issue occurred after removal of system administrator role from the user associated with the workflow infrastructure configuration. All those invoices sent for approval, were approved and workflow status is completed whereas pending invoice still shows status as pending.

.

Please note that after re-assigning the role to the user, all workflows are working perfect. Issue facing only with those got approved during that particular period

I will share the screen shorts shortly.

Was this reply helpful? Yes No
rizkhans-mpl 45 on at

Like (0)

Report

Can't find those stuck records. However, others are appearing on the form. Please confirm.

Was this reply helpful? Yes No
rizkhans-mpl 45 on at

Like (0)

Report

Please find herewith four screen shorts for your review.

Was this reply helpful? Yes No
rizkhans-mpl 45 on at

Like (0)

Report

Hi,

Please respond as matter is extremely urgent.

Was this reply helpful? Yes No
André Arnaud de Cal... 300,911 Super User 2025 Season 2 on at

Like (0)

Report

Hi Rizwan,

Have you tried to click the Post button on the pending vendor invoice? If this is not working, do you get errors?

Was this reply helpful? Yes No
rizkhans-mpl 45 on at

Like (0)

Report

Hi,

I did try to post the invoice, but it gives error that invoice review process is not completed. Therefore, unable to proceed.

Was this reply helpful? Yes No
André Arnaud de Cal... 300,911 Super User 2025 Season 2 on at

Like (0)

Report

Hi Rizwan,

What I understand now is that probably the status field on the invoice is not updated due to not having the permissions at a certain point in time. You can ask a developer to look at the data model and check what status needs to be updated before you can post the invoices.

Was this reply helpful? Yes No