Unable to update EntityImage in PreOp Plugin

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Posted on by itsdeshpande

HI!

I have a PreOp plugin on case entity, and on update another field, I am trying to set an entityImage on case entity. In the plugin, I am just setting the entityImage field to a desired value. But when the plugin completes, I don't see the entityImage change. Also, the odata call shows that no value was assigned to the entityImage field.

To validate, I am also assigning a value to another field on the case in the same plugin, and that gets updated when the plugin executes, but the entityImage does not.

If I instead, within the plugin, retrieve this incident record again, and set the same entityImage value, it works fine.

Does anyone know what is going wrong here?

Thanks!

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itsdeshpande 40 on at

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RE: Unable to update EntityImage in PreOp Plugin

It seems like it is not possible to update it in Prep plugin. However, we can do it in preVal stage. Hope that helps someone!

Thanks!