Unable to update EntityImage in PreOp Plugin

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Posted on by itsdeshpande

HI!

I have a PreOp plugin on case entity, and on update another field, I am trying to set an entityImage on case entity. In the plugin, I am just setting the entityImage field to a desired value. But when the plugin completes, I don't see the entityImage change. Also, the odata call shows that no value was assigned to the entityImage field.

To validate, I am also assigning a value to another field on the case in the same plugin, and that gets updated when the plugin executes, but the entityImage does not.

If I instead, within the plugin, retrieve this incident record again, and set the same entityImage value, it works fine.

Does anyone know what is going wrong here?

Thanks!

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itsdeshpande 40 on at

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It seems like it is not possible to update it in Prep plugin. However, we can do it in preVal stage. Hope that helps someone!

Thanks!

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