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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Unable to delete eleme...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Unable to delete elements in email

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Posted on by PatJ@secondharvest.ca 49
Today I went to edit emails in customer insights but am unable to remove/delete existing elements. I can add and edit but unable to remove. Appears as though drop down where I can typlically selest delete or duplicate is no longer there. Is MS aware of issue or anyone else experiencing this?
Categories:
Dynamics 365 Customer Insights - Journeys
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  • Suggested answer
    Eddie Telfast Profile Picture
    Eddie Telfast 261 on at
    There was a bug across emails and forms yesterday. I was on a call with MS for a few hours last night and a hotfix was released earlier this morning (Australia time). Should be no more issues now. May need to do a hard refresh to reset cache if you're still having issues. 
  • Suggested answer
    Jimmy Passeti Profile Picture
    Jimmy Passeti 665 Most Valuable Professional on at
    Hello,
     
    A workaround would be to open the HTML and delete it there.
     
    Regards,
    Jimmy Passeti | Microsoft MVP
    ✅ Please mark as Verified if this answered your question!
  • Suggested answer
    Sergio Hinojosa Profile Picture
    Sergio Hinojosa 9 on at
    Hello @PatJ@secondharvest.ca Good Day! I reviewed and confirmed this was related to a Known Issue already addressed, please find the details below and if it was helpful please like and mark as answer:
     
    Product: Dynamics 365 Customer Insights - Journeys (former Marketing)
    Created on: 07/29/2025 5:51 AM CDT

    Problem: Some users are experiencing issues with the Email and Form editors in Dynamics 365 Customer Insights - Journeys. These issues include missing functionality, unexpected behavior, or failure to load certain components in the editor interface.

    Workaround: Please try performing a hard refresh of the page (Ctrl + F5 on most browsers), which forces the browser to clear cached files and reload the latest content.
    Alternatively, you can manually clear your browser cache and then refresh the page.
    A hotfix has been deployed to resolve this issue, and these steps will help ensure you're seeing the latest version.

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