Urgent Assistance Required for Dynamics 365 Customization Issue

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Posted on by LB-03071852-0

Hello Support Team,

We recently completed the migration of our CRM system from version 2015 to Dynamics 365 CRM. However, we have encountered a significant issue during this process. Specifically, when attempting to install a managed solution exported from the Development environment into the Integration environment (which is a refreshed 2015 database upgraded to Dynamics 365), we are unable to retrieve the new customizations that were made.
Upon investigation, we discovered that a persistent layer is affecting all custom components, and we are unable to remove it. This issue has caused several anomalies and is preventing us from progressing with our work.
We kindly request your urgent assistance and intervention to resolve this situation. Your prompt response and guidance on how to proceed would be greatly appreciated.
Thank you for your attention to this matter.
Best regards,

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André Arnaud de Cal... 300,714 Super User 2025 Season 2 on at

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Urgent Assistance Required for Dynamics 365 Customization Issue

Hi,

Note that this is a forum monitored by volunteers and not a Microsoft Support channel. The volunteers are not constantly online, we try to help in our private spare time. In case you need urgent help, you can create a ticket for Microsoft Support. They will act according to your SLA. If you think someone at this forum might understand your issue, please provide more details about your findings so far.

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PerezAguiar Microsoft Employee on at

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Urgent Assistance Required for Dynamics 365 Customization Issue

Hey

As indicated by Andre, this forum is maintained by Volunteers. If you are having issues that require an immediate resolution, please don't hesitate to open a support request to Microsoft. Ensure you're provide the version you're using, and a description on what the issue is. Try to attach screenshots and/or network traces

Regards,

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