Urgent Assistance Required for Dynamics 365 Customization Issue

(1) Share

Report

Posted on by LB-03071852-0

Hello Support Team,

We recently completed the migration of our CRM system from version 2015 to Dynamics 365 CRM. However, we have encountered a significant issue during this process. Specifically, when attempting to install a managed solution exported from the Development environment into the Integration environment (which is a refreshed 2015 database upgraded to Dynamics 365), we are unable to retrieve the new customizations that were made.
Upon investigation, we discovered that a persistent layer is affecting all custom components, and we are unable to remove it. This issue has caused several anomalies and is preventing us from progressing with our work.
We kindly request your urgent assistance and intervention to resolve this situation. Your prompt response and guidance on how to proceed would be greatly appreciated.
Thank you for your attention to this matter.
Best regards,

I have the same question (0)

All responses (2)

Answers (0)

André Arnaud de Cal... 303,314 Super User 2026 Season 1 on at

Like (0)

Report
Copy link

Link copied!

Hi,

Note that this is a forum monitored by volunteers and not a Microsoft Support channel. The volunteers are not constantly online, we try to help in our private spare time. In case you need urgent help, you can create a ticket for Microsoft Support. They will act according to your SLA. If you think someone at this forum might understand your issue, please provide more details about your findings so far.

Was this reply helpful? Yes No
PerezAguiar Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Hey

As indicated by Andre, this forum is maintained by Volunteers. If you are having issues that require an immediate resolution, please don't hesitate to open a support request to Microsoft. Ensure you're provide the version you're using, and a description on what the issue is. Try to attach screenshots and/or network traces

Regards,

Was this reply helpful? Yes No

Join the conversation

Community site session details

Urgent Assistance Required for Dynamics 365 Customization Issue

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2025 Community Spotlights

Congratulations to the February Top 10 Community Leaders

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

Featured topics

Product updates

Community site session details

Urgent Assistance Required for Dynamics 365 Customization Issue

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2025 Community Spotlights

Congratulations to the February Top 10 Community Leaders

Subscribe to this forum!

Select categories

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

Featured topics

Product updates