web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Rich Text editor on Ma...
Customer experience | Sales, Customer Insights,...
Answered

Rich Text editor on Main form in CRM removes all formatting after saving

(1) ShareShare
ReportReport
Posted on by NV-12080530-0 84
Hi 
We have a Rich text editor control on Main form in CRM. 
 
When we enter text and add formatting like adding bullet point, bold the text, underline, text alignment etc, 
All that gets removed when we save, close the form and re-open it. 
 
Rich text form control is assigned to a Multi-line text column with formatting set to "Rich Text" in the table.
 
See attached two images, first one formatted and saved

Second one all the formatting getting removed when we open the form again. 
 
Please help, users are having problems reading the text when it is all jumbled up.
 
Thanks
Nalina
RichTextEditerFor...
RichTextEditerFor...
I have the same question (0)
  • Verified answer
    NV-12080530-0 Profile Picture
    NV-12080530-0 84 on at
    Resolved this issue, it was the custom javascript on CRM page removing the formatting of custom editor

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 170 Super User 2025 Season 2

#2
#ManoVerse Profile Picture

#ManoVerse 61

#3
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 52 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans