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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Duplicate Customer Not...
Finance | Project Operations, Human Resources, ...
Answered

Duplicate Customer Note on Tax invoice

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Posted on by Ett 507

Hi guys,

This is customer invocie. We added note to this customer, but we do not know why Customer notes is duplicated in Tax invoice.

pastedimage1596677779419v1.png

Please advise me how to keep only 1 note in Tax invoice.

Many thanks

Ett

  • Martin Dráb Profile Picture
    Martin Dráb 231,872 Most Valuable Professional on at
    RE: Duplicate Customer Note on Tax invoice

    For reference, ETT wants to discuss a solution of the problem in a new thread: Customer Note is duplicated data on Invoice.

  • Verified answer
    Ett Profile Picture
    Ett 507 on at
    RE: Customer Note in Tax invoice

    Hi all,

    It is duplicated because Notes from Customer being linked to each SO. When we print invocie, the note is duplicated. I have to change restriction and reprint. I worked with only 1 note.

    pastedimage1597885194592v1.png

  • Suggested answer
    SouravDam Profile Picture
    SouravDam 11,723 on at
    RE: Customer Note in Tax invoice

    Is there any chance that you have also wrote any note in the "Invoice text" area in the customer free text invoice form in addition to the 'Note' what you set ?

    Below screen shot is from D365 as example.

    721680.Capture.JPG

    Regards,
    Sourav

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Customer Note in Tax invoice

    Hello Ett,

    Many thanks for that information.

    I have not found anything specific on LCS and if you you need English only then a translation issue cannot be the reason for what you see.

    Is it possible that one of your developers duplicated the field in the invoice document so that you see things twice?

    Can you check that with some of your development colleagues?

    Best regards,

    Ludwig

  • Ett Profile Picture
    Ett 507 on at
    RE: Customer Note in Tax invoice

    Hi Ludwig,

    pastedimage1596689653842v1.pngpastedimage1596695411930v3.png

    and in AR setup > forms> Form setup

    pastedimage1596689716937v2.png

    We only sell to english speaking customer. 

    How can I check language/translation setup for Invoice purpose?

    Thanks

    Ett

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Customer Note in Tax invoice

    Hi Ett,

    Where did you setup this note exactly?

    Can you share a screenprint thereof?

    Can it be a language/translation issue that the text is shown twice?

    Have you tried clearing all your personalizations and restarted the report server just to make sure that this is not caused by such an issue?

    Also, if you generate the invoice report for a customer that has a different language what do you see? (no text, single text, ...)?

    Best regards,

    Ludwig

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