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Hi,
I want to send a survey to our customer when a case gets closed for the first time using dynamic workflow.
I am struggling to stop the workflow from sending survey email if the case has been reopened and then closed.
Any idea how this can be achieved?
Hi partner,
One solution is to create a field to count the number of times the case has been closed, then use this field in the condition of workflow.
Step 1. Create a whole number field.
Step 2. Create a real-time workflow.
Step 3. Edit your original workflow. The trigger is that the new field is changed. The condition is that the new field is 1.
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