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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Whatsapp channel Omnic...
Service | Customer Service, Contact Center, Fie...
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Whatsapp channel Omnichannel for customer service

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Posted on by Luis Deron 30

Hi everyone, 

I’m trying to use WhatsApp in Omnichannel for customer service. I’m configured my WhatsApp channel in Omnichannel Administration with Twilio account. I’m validated my number and my account, I created my work stream. Now when I send a message via WhatsApp to the number provided by Twilio Nothing happens. I expected to receive an inbound message alert on the Omnichannel for customer service app. Could you please tell me how to properly configure the Omnichannel for customer service ? I’ve already read a lot of Microsoft documentation but i didn’t find anything that could help me 
thanks 

I have the same question (0)
  • LeoAlt Profile Picture
    LeoAlt 16,331 Moderator on at

    Hi Partner,

    Please check that you've followed the steps in this doc.

    docs.microsoft.com/.../configure-whatsapp-channel

    You could also refer to this video.

    https://www.youtube.com/watch?v=iK3is_ThStA

    Regards,

    Leo

  • jammerluna Profile Picture
    jammerluna 5 on at

    Hello

    you can set whastapp ringtone for your phone at https://yotonos.com/whatapp/

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