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Whatsapp channel Omnichannel for customer service

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Posted on by Luis Deron

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Hi everyone,

I’m trying to use WhatsApp in Omnichannel for customer service. I’m configured my WhatsApp channel in Omnichannel Administration with Twilio account. I’m validated my number and my account, I created my work stream. Now when I send a message via WhatsApp to the number provided by Twilio Nothing happens. I expected to receive an inbound message alert on the Omnichannel for customer service app. Could you please tell me how to properly configure the Omnichannel for customer service ? I’ve already read a lot of Microsoft documentation but i didn’t find anything that could help me
thanks

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jammerluna 5 on at

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RE: Whatsapp channel Omnichannel for customer service

Hello

you can set whastapp ringtone for your phone at https://yotonos.com/whatapp/
LeoAlt 16,331 on at

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RE: Whatsapp channel Omnichannel for customer service

Hi Partner,

Please check that you've followed the steps in this doc.

docs.microsoft.com/.../configure-whatsapp-channel

You could also refer to this video.

https://www.youtube.com/watch?v=iK3is_ThStA

Regards,

Leo

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