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Hi everyone,
I’m trying to use WhatsApp in Omnichannel for customer service. I’m configured my WhatsApp channel in Omnichannel Administration with Twilio account. I’m validated my number and my account, I created my work stream. Now when I send a message via WhatsApp to the number provided by Twilio Nothing happens. I expected to receive an inbound message alert on the Omnichannel for customer service app. Could you please tell me how to properly configure the Omnichannel for customer service ? I’ve already read a lot of Microsoft documentation but i didn’t find anything that could help me thanks
Hi Partner,
Please check that you've followed the steps in this doc.
docs.microsoft.com/.../configure-whatsapp-channel
You could also refer to this video.
https://www.youtube.com/watch?v=iK3is_ThStA
Regards,
Leo
Hello
you can set whastapp ringtone for your phone at https://yotonos.com/whatapp/
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