Whatsapp channel Omnichannel for customer service

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Posted on by Luis Deron

Hi everyone,

I’m trying to use WhatsApp in Omnichannel for customer service. I’m configured my WhatsApp channel in Omnichannel Administration with Twilio account. I’m validated my number and my account, I created my work stream. Now when I send a message via WhatsApp to the number provided by Twilio Nothing happens. I expected to receive an inbound message alert on the Omnichannel for customer service app. Could you please tell me how to properly configure the Omnichannel for customer service ? I’ve already read a lot of Microsoft documentation but i didn’t find anything that could help me
thanks

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jammerluna 5 on at

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RE: Whatsapp channel Omnichannel for customer service

Hello

you can set whastapp ringtone for your phone at https://yotonos.com/whatapp/
LeoAlt 16,331 Moderator on at

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RE: Whatsapp channel Omnichannel for customer service

Hi Partner,

Please check that you've followed the steps in this doc.

docs.microsoft.com/.../configure-whatsapp-channel

You could also refer to this video.

https://www.youtube.com/watch?v=iK3is_ThStA

Regards,

Leo