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Hi all,
We have AX support staff who need to use AOT to trobuleshoot issues reported by end users, however, giving AOT can direct access and overwrite value in database/tables, it is a compliance issue. How can we restrict the support staff can view-only in AOT but not modify the database in AOT?
Thanks!
Ricky
Hi Ricky,
What is the reason that they have to use the AOT? If it is about browsing records in the table browser, consider providing an option to start this from the user interface.
Hi Ricky,
Read-only AOT access can't be granted. I would assume you don't need all the time and of customer has concern, then something like screen share during issue review can be done (not the best alternative). We have had instance where customer support team is on call while accessing production. If issue needs more through analysis, consider environment restore to lower environment.
Also use this restriction to your leverage. When you move to D365, no one has AOT access @ production. Max access is table browser and that is read only.
What kind of issues are you having, which need AOT access to be resolved? I would expect that in almost all cases the issues would be resolvable by looking at the AX user interface.
If you always have issues with certain tables, you can develop forms that show data from these tables. Then allow your support staff to access these forms.
Finaly, you can grant your support staff read-only access to AX database. But I can't imagine that this would be needed. I would really try the other approaches first.
Thanks for your prompt response. Any work around I can achieve the compliance while allow the feasbility for support staff in troubleshooting?
Thanks!
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