Skip to main content

Notifications

Customer Insights - Journeys forum
Unanswered

HTML Code Missing in Test Emails Sent from Customer Insights After 10/22/2024

Posted on by 32

Good morning,

I’m experiencing an issue when creating marketing emails in Customer Insights. Normally, I copy the HTML generated by another tool, and the email displays correctly when sent through a customer journey. However, starting from yesterday (10/22/2024), we noticed that test emails are not rendering properly in the Outlook desktop application.

Upon reviewing the email’s source code, we found that a portion of the code is missing, which used to appear in previous test sends. Could it be that a recent update in the email sending process is causing this code to be omitted?

I would appreciate any guidance on this matter.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,802 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,133 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,154

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans