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Customer experience | Sales, Customer Insights,...
Unanswered

Not available table in Real Time Marketing segment

Posted on by 30

Hello, 

I just want to ask why I cannot see the Ordered Product table from CDM in Real Time Marketing in the creation of the segment. 

The Ordered Product entity is published and it is available in the Power apps and also it is available in Marketing Dataset Configuration and it can be used in Outbound Marketing in the creation of the segment. 

Could you please advice on how the Ordered Product table will be available in Real time marketing?

Thank you in advance

  • Vivian Abalos Profile Picture
    Vivian Abalos 25 on at
    RE: Not available table in Real Time Marketing segment

    I'm currently experiencing the same issue. I'm able to select a custom table related to the Contact table in the Outbound segment builder, but am getting an Unavailable to be Added message in the Realtime segment builder

  • Christina Kont Profile Picture
    Christina Kont 30 on at
    RE: Not available table in Real Time Marketing segment

    Ηello. Thanks for the respond. The Ordered Product table is not available in Real Time Marketing segment creation not included in the Add tables as well.

    Thank you

  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: Not available table in Real Time Marketing segment

    Hi Christina,

    Is this table invisible to you in the options for your 'target audience'?

    --This is normal, it will only show Lead and Contact, which is by-design.

    pastedimage1678436841652v2.png

    Or does it mean that it does not appear in the list of related tables?

    pastedimage1678436803654v1.png

    As shown on the screenshot: 

    If a table is more than five hops away from the target audience or data tracking needs to be enabled, it may be unavailable to use.

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