Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Approval processes in ...
Customer experience | Sales, Customer Insights,...
Suggested answer

Approval processes in Customer Insight Journeys

(1) ShareShare
ReportReport
Posted on by ITTSI_Johan 9
Hello, 
I just need some ideas or guidance on approval processes for various Customer Insights - Journeys components please.
How would I incorporate an approval process for:
  • Journeys - prevent users from going live with a journey before it is approved. 
  • Marketing Assets - prevent unapproved images from being used in emails.
  • Emails and SMS messages - require emails and SMSs to be approved before marking them Ready to Send. 
Is the best approach to set up a Power Automate flow to kick off an approval process once the email or Journey goes live?
 
Are there any permissions I need to set via security roles to manage this process?
I see in the security roles there are options for Customer journeys and Journeys. Is the Journey Run Parameter the permission that I need to remove to prevent the user from making this journey live (and then allow this on another security role assigned to a manager)?
 
The same for emails and forms.
 
Thank you in advance for your ideas and support. 
 
  • Newmayer2384 Profile Picture
    Newmayer2384 2 on at
    Approval processes in Customer Insight Journeys
    Hey,
     
    is there also a way to implement an approval process for uploading files to the asset library? It seems that the uploading pop-up is some kind of custom control.
     
    Best regards,
    Mario
  • ITTSI_Johan Profile Picture
    ITTSI_Johan 9 on at
    Approval processes in Customer Insight Journeys
    Thank you @Paul Adams and @Dengliang Li, this gives me confidence that I am on the right track with the approval process and not missing anything easier. The approval will have to be implemented in Realtime Journeys as the client will only go live with CI-Journeys in June this year. 
    It looks like I might need to include some custom code to prevent going live/publishing with any component that has not been approved yet. 
    Apologies for the late reply, the notifications ended up in my junk folder and I missed them there. 
  • Suggested answer
    Paul Adams Profile Picture
    Paul Adams 22 on at
    Approval processes in Customer Insight Journeys

    Customizing the Designer:

    Enhancing Status Reasons:

    • Modify the status reasons within the Contact Journey to align them with real-time marketing. This process can closely resemble the approach detailed in the Outbound Marketing post. Consider adding values such as "Approved" and "Awaiting Approval."

    Implementing the Approval Process:

    • Create a Power Automate flow to facilitate the approval process. This can be easily achieved using Approval Flows. Ensure that the approval process is triggered when changes are made to the Contact Journey, and that the necessary approvals are obtained.

    I hope this refined version of your instructions helps convey the steps more clearly. If you have any further questions or need additional assistance, please feel free to ask.

  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Approval processes in Customer Insight Journeys
    Hi,
     
    You can refer to the following official documentation. Building Approval Processes for Customer Journeys in Outbound Marketing.
     
    Best Regards,
    Dengliang Li
     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,269 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,198 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans