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How to Record KIT BOM Items with Only Partial Components Being Return

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Posted on by Community Member Microsoft Employee

Hi,

Our company uses NAV 2009 currently (Location US). We have build Kit Bom items and sold them. There are two incidents and we are uncertain how to proceed with the transaction:

1. We sold a KIT BOM item and customer only return partial components of the parts instead of the completed kit, when issuing credit memo, is there other option that we can do, or the only option is to issue the credit memo by entering the Kit Bom item and then dissemble the kit. (in this case, the components that customer did not return will be put back into stock quantity...)

2. We entered SO with the KIT BOM item, and noticed later on only partial components of the parts are being shipped out. Customer want credit for the un-ship component. Is there easier transaction we can do, or we have to issue credit memo for the KIT BOM item, and re-bill customer for the components that got shipped out.

Please kindly advise. Thank you!!

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keoma 32,675 on at

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RE: How to Record KIT BOM Items with Only Partial Components Being Return

check out service management to create a service item when an item/parts are returned back and follow dynamicsuser.net/.../386118.aspx.
Community Member Microsoft Employee on at

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RE: How to Record KIT BOM Items with Only Partial Components Being Return

Hi Jonathan,

Thank your for the prompt response. Could you elaborate on how to proceed with the Bom Variant process? (such as when processing CM, where can we select the module and choose the components...etc) Thank you
keoma 32,675 on at

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RE: How to Record KIT BOM Items with Only Partial Components Being Return

you could work with a bom variant.