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Guides forum

Guides missing from environment

Posted on by
I have a guides license for the next 8 months.  I have been using the same environment for the last year.  Today, I login into my Guides app and it is asking for me to sign up.  I use the same credentials and now all of my guides are gone.  
I did notice that in my environemts dashboard  that it had (Trial expires in 26 days) which is new and I know that we have this environment for a long time.
Question:  Are my guides gone?  Anyone know what or why this could have happened?

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