Guides missing from environment

Posted on by CU28051748-0

I have a guides license for the next 8 months. I have been using the same environment for the last year. Today, I login into my Guides app and it is asking for me to sign up. I use the same credentials and now all of my guides are gone.

I did notice that in my environemts dashboard that it had (Trial expires in 26 days) which is new and I know that we have this environment for a long time.

Question: Are my guides gone? Anyone know what or why this could have happened?

https://ocsheriff.dynamics365portals.us/forums/support-forum/ee8f41d2-0e1d-ef11-a295-001dd804e445
https://sbsconnect.nyc.gov/forums/general-discussion/06735de0-111d-ef11-a295-001dd8089d59
https://lvmpd-portal.dynamics365portals.us/forums/general-discussion/10452653-141d-ef11-989a-001dd809d317
https://lvmpd-portal.dynamics365portals.us/forums/support-forum/92d36852-151d-ef11-989a-001dd809d317