Customizing Convert To Case Popup Window in dynamics 365

(0) Share

Report

Posted on by alexyou

385

Hi all,

I want to know is there any supported way to Customizing Convert To Case Popup Window that comes when we click the Convert To button in Email Activity...I want to Add One of My custom Lookup field, just like the customer lookup..

Thanks in Advance

I have the same question (0)

All responses (3)

Answers (0)

Suggested answer

Charan Raju C R 7 Moderator on at

Like (0)

Report

RE: Customizing Convert To Case Popup Window in dynamics 365

Hi Alex,

We cannot customize out of the box convert to case functionality. You have to build your own functionality to convert email to case.

Please refer below link for similar discussion.

www.crmug.com/.../viewthread

Was this reply helpful? Yes No
alexyou 385 on at

Like (0)

Report

RE: Customizing Convert To Case Popup Window in dynamics 365

thanks for the reply

A - Are there any references on how to build it from scratch?

B - Are there any referrals / option to popup a PowerApps app as a popup (not embedded)

Was this reply helpful? Yes No
Suggested answer

a33ik 84,331 Most Valuable Professional on at

Like (1)

Report

RE: Customizing Convert To Case Popup Window in dynamics 365

Hello,

You can check my blog post - butenko.pro/.../

Was this reply helpful? Yes No