Abandoned chat notification from omnichannel for customer service?

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Posted on by Pratiksha Panchbhai

Hi all,
Is there any way we can get notification for the chats that are abandoned?
Currently we have a flow which would trigger a notification in teams for abandoned chat.
I would like to know if there is any out of box feature available that can help receiving abandoned chat notification in anyway? By out of box it can be from dynamics or PPAC or using the Omnichannel Administration App.

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RE: Abandoned chat notification from omnichannel for customer service?

Hi Pratiksha,

You can refer following link to know how to Enable missed notifications:

Enable missed notification in Omnichannel Administration app | Microsoft Docs

Regards,

Leah Ju

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