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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Return Order line
Customer experience | Sales, Customer Insights,...
Suggested Answer

Return Order line

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Posted on by 7asan 115
i cant remove line #2 from return order 
 
1# invoiced
2# expected
 
and because of that the status is open & we want to close it 
 
I have the same question (1)
  • Suggested answer
    Saif Ali Sabri Profile Picture
    Saif Ali Sabri 2,612 Moderator on at

    If a return order has one line in "Invoiced" status and another in "Expected," the system typically prevents deleting the line directly if it’s part of an open return order. 

    1. Process the Expected Line:

      • Try processing the "Expected" line to complete its status. You can do this by either:
        • Receiving the return if it’s expected back in inventory, or
        • Cancelling it through Return order lines > Cancel quantity if the return is no longer needed.

    2. Cancel the Expected Line:

      • If you don't need the item back in stock, set the line quantity to zero, or cancel the expected quantity. Navigate to Return order line details > Quantity > Cancel quantity to remove the expected quantity.

    3. Check for Pending Updates:

      • Sometimes, pending workflows or journal entries block actions. Ensure there are no open journals or workflows related to the line that might be causing a lock.

    4. Complete or Void the Return Order:

      • Once line #2 is processed, the system should allow the return order to move to a "Closed" status. If the status doesn’t update automatically, try manually marking it as closed if possible, or process any remaining tasks on the return order.

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