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Phone Call Card form in Timeline not showing Time Stamps

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Posted on by honeybear

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Hi Community!

I have made custom fields to the Phone Call entity (a disposition field with an option set) and in order for the new field to appear in the timeline view of leads, I added the new field to the Phone Call Card form:

OnPaste.20201118_2D00_122209.png

...and changed the record that appears in the timeline to the Phone Call Card form:

OnPaste.20201118_2D00_122042.png

Everything seemed to work, except now for some reason the time stamp has been replaced with what appears to be the Regarding field. I have not been able to locate where to edit this field:

OnPaste.20201118_2D00_115632.png

So I'd be happy to either go back to the default form for phone calls in the timeline as long as I can add the new Disposition field to that, or change the Phone Call Card form so that the time stamp shows instead of the regarding field in the screenshot above.

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LuHao 40,888 on at

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RE: Phone Call Card form in Timeline not showing Time Stamps

Hi honeybear,

You can move Created On field into the Header with the ↑ key of the keyboard.

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honeybear 105 on at

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RE: Phone Call Card form in Timeline not showing Time Stamps

Thank you Hao,

Oddly, my Phone Call Card form does not allow me to drop the Created On field into the Header. It only allows me to put it in the footer. Is there a setting I should check or am I doing this incorrectly?

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LuHao 40,888 on at

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RE: Phone Call Card form in Timeline not showing Time Stamps

Hi honeybear,

We need to move the Create On field to the second position of the Header.

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