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Dynamics 365: update case status on new portal comment

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Posted on by RobbertMeijer 40

Hi,

We currently have a state called 'Awaiting reply'. We would like to have this status updated when the customer places a new reply on the case via our portal. The new status would be 'Reply received'.

What would be the best way to have this happening?

Regards!

  • RobbertMeijer Profile Picture
    RobbertMeijer 40 on at
    RE: Dynamics 365: update case status on new portal comment

    I managed to do this via a Power Apps Workflow.

  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: Dynamics 365: update case status on new portal comment

    Hi Partner,

    Maybe you can create one workflow on portal comment entity to update case status automatically.

    pastedimage1685957107112v2.png

    --Updating regarding case:

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