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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Remote Assist - Holole...
Service | Customer Service, Contact Center, Fie...
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Remote Assist - Hololens App vs Admin App

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Hello Forums,

I am looking for insight has it relates to the difference between the Remote Assist backend app versus the hololens app. Specifically their building blocks.

From my research the D365 administration of Remote Assist is done with basically a model driven Power App. Which this seem supported by the RA Microsoft documentation.

My question really is about the Hololen 2 D365 Remote Assist app; was it created with Power Apps?

  • I am under the impression from my research the actual HL2 Remote Assist app is either a UWP app or Unity app (exported to Windows Store App) and NOT actually created with Power Apps.

Which makes sense since to get the app you go through the Hololens Microsoft Store app.

  • Suggested answer
    CU05061050-0 Profile Picture
    CU05061050-0 5 on at
    Remote Assist - Hololens App vs Admin App
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  • Suggested answer
    Vincent Guigui Profile Picture
    Vincent Guigui 315 on at
    RE: Remote Assist - Hololens App vs Admin App

    Hello,

    All Remote Assist apps (HoloLens, iOS, Android) seem indeed to be created with Unity.

    The Remote Assist model-driven app you mentionned is not an actual Remote Assist app, it is a bridge between Remote Assist data (call logs...) and PowerApp in order to provide a better integration between existing business process on power app and the Remote Assist activities.

    To do a remote assistance, you will still need to use the usual Remote Assist app, there is no whitelabel version nor SDK for custom app integration)

    Regards

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