How may time take to receive survey response

(0) Share

Report

Posted on by Community Member

By default survey response entity having a relationship(Lookup field) with contact and account entity

As per our requirement, I have created a custom entity(commissioning details) and create a relationship with the survey response, then added that field in the survey response form. Now after response submitted still I did not receive a response in CRM.

How much time it will take can anyone help? Or what I did wrong plz help.

I have the same question (0)

All responses (1)

Answers (0)

Suggested answer

Neeraj Pawar on at

Like (0)

Report
Hi Arjun,

Ideally, survey responses should be recorded in CRM within few minutes and if you don’t see survey response for more than few hours then you would need check below points.

Are there any custom workflows/plugin on the survey response entity? If yes, it should run either in the context of system user or custom security role with required privileges should be assigned to VOC push service user.

After organization copy, the target org would have same VOC configuration of the source org, in this case the survey responses may fail as well. If copy was performed on the affected org recently then we would need to compare the source org's VOC configuration and affected org's VOC configuration to see if Organization field has same GUIDs, if GUIDs are same you can follow my solution in this article.

Please let me know if this helps or if you have any further queries.

Was this reply helpful? Yes No