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60Hi there,
We are currently facing a severe issue with our surveys: they somehow disappeared.
We have setup surveys that are sent out via PowerAutomate and associated to underlying base records in Dynamics.
Example: we are sending out a case completion survey automatically after a Dynamics case was closed.
Unfortunately, beginning of December those surveys disappeared in Customer Voice.
However, the corresponding record in Dynamics/CDS (msfp_survey) is still present - however, if I follow this link, the survey shows as non existent.
Any ideas how this can happen? Any way to recover those surveys?
This is a huge issue for us - we are missing alot of valuable information.
Best,
Florian
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