Real Time Marketing Segments Behavorial

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Posted on by Ferdinand Ganter

Dear Community,

I would like to have a RTM segment where I can see all /Hard Bounces in the last 28 days/. Problem: There is only one tile for bounces, so I think soft bounces are also included in it, right?
Now, how can I implement my requirement without using on Outbound Marketing (here the time specification /last 28 days/ is not possible)?

Thank you and best Regards,

Ferdinand

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Klaas V 13 on at

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Hi Ferdinand,

I had a similar problem. The solution to your problem should be to add a condition on that Bounced entity for type "Hard":

but when I try to use that, I get an error:

This has been reported to Microsoft, so should be fixed soon.

Till then, I found this work-around using the bounce category:

That works OK.

Hope that helps,

K

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Ferdinand Ganter 87 on at

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Hey there Klaas,

thank you for your answer! The workaround is very smooth. But can you please tell me why you entered invalid-mailbox twice?

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Gus 218 on at

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My understanding is that the hard bounce interaction never gets removed so if you filter and user updates that record it still will not be sent. Thus we let the MS 6 mo suppression work as intended and if the email is updated it does send immediately in outbound - I assume it works same for real time.

How Dynamics 365 Customer Insights - Journeys uses suppression lists - Dynamics 365 Customer Insights | Microsoft Learn

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