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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How are marketing camp...
Customer experience | Sales, Customer Insights,...
Suggested Answer

How are marketing campaign emails sent out?

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Posted on by kiran_rajput 775

Hello experts,

I want to send out our first marketing campaign emails to around 10,000 users.

How does D365 send these out? 

Does D365 throttle and only send x amount of emails at a time staggered?

Is there any other settings we need to configure to ensure we don't get blacklisted?

Please advise.

Thanks in advance.

I have the same question (0)
  • kiran_rajput Profile Picture
    kiran_rajput 775 on at

    Hello, I am using Dynamics 365 Marketing module in that I am using Marketing campaign for email sent.

    So how can I send the mails. Any specific process for that?

  • Suggested answer
    Fubar Profile Picture
    Fubar 2,761 on at

    Which product are you using? Dynamics 365 Marketing's Marketing Email or the old CRM Campaign Distribute activity - the answer is different for each.

    • Dynamics 365 Marketing's Marketing Email is handled by Microsoft's marketing service and are treated as a bulk mail handler.
    • The old CRM Campaign Distribute activity goes through your email provider (Exchange/ISP) and is more likely to need throttling etc so you don't get done for spam.
  • Suggested answer
    SS-01100907-0 Profile Picture
    SS-01100907-0 on at

    Hi,

    You can check you quota as described below.

    https://docs.microsoft.com/en-us/dynamics365/marketing/quota-management .

    Also the CRM will not going to send 10k email at one go, it will execute them in batches .

  • Prixninja Profile Picture
    Prixninja 5 on at

    Following this.

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