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Customer Service Portal - Subject for cases

Posted on by 187

Hi,

We are using a subject tree in our customer service app. We have enabled the option  'Users can only select subjects without children in the subject tree' which is working correctly in CRM. 

We also have a customer service portal. Is there a similar option to this for the portal? How can we limit customers to select subjects without children only?

Thanks

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Customer Service Portal - Subject for cases

    Hi kelly1,

    Unfortunately, there is no similar option on the portal. You could try to do custom filter:

    Custom Lookup filtering on PowerApps Portals - Dancing with CRM

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