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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / 3D toolkit parts not l...
Service | Customer Service, Contact Center, Fie...
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3D toolkit parts not loading in PC Authoring App

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Posted on by Rotifer 2

Hi! I just installed the app on my laptop.

3D parts from the toolkit do not seem to load. Any idea what is wrong?

  • Ram sharma Profile Picture
    Ram sharma 2 on at
    3D toolkit parts not loading in PC Authoring App

    please check if the 3D toolkit is installed correctly and that all components are up to date. If the 3D toolkit is malfunctioning, you should contact technical support for assistance. In some cases, the 3D toolkit may need to be reinstalled. thank you

  • Rotifer Profile Picture
    Rotifer 2 on at
    RE: 3D toolkit parts not loading in PC Authoring App

    Thank you, Haig! Re-installing the solution fixes the bug.

  • Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: 3D toolkit parts not loading in PC Authoring App

    Hi Rotifer,

    Based on previous experience, it is recommended that you uninstall the Guides solution and reinstall it:

       

       

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