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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Error to install the R...
Microsoft Dynamics AX (Archived)

Error to install the Reporting Services extensions

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Posted on by Rafael Araujo 183

I'm trying to install the Reporting Services extensions, but is showing the error below:

5657.Screenshot_5F00_1.png

I check the Event Viewer and I got the error below:

Faulting application name: AxSetup.exe, version: 6.3.6000.151, time stamp: 0x59afc51e
Faulting module name: KERNELBASE.dll, version: 6.2.14393.2848, time stamp: 0x5c7f626e
Exception code: 0xe053534f
Fault offset: 0x0000000000034078
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11

- EventData
AxSetup.exe
6.3.6000.151
59afc51e
KERNELBASE.dll
6.2.14393.2848
5c7f626e
e053534f
0000000000034078


Faulting module path: %12
Report Id: %13
Faulting package full name: %14
Faulting package-relative application ID: %15

Using Windows Server 2016 and SQL Server 2017. The AX is working very well, just the reporting is not working.

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I have the same question (0)
  • Verified answer
    nmaenpaa Profile Picture
    nmaenpaa 101,162 Moderator on at

    SQL Server 2017 is not supported with Dynamics AX 2012. Please see the system requirements document (which you can find with a simple web search).

  • Rafael Araujo Profile Picture
    Rafael Araujo 183 on at

    Hi Nikolaos,

    I read the system requirements document now. In another server I have SQL Server 2016 (is supported), but I'm getting the same issue. SQL 2016 do not worked with SSRS? Thanks!

    download.microsoft.com/.../Microsoft%20Dynamics%20AX%202012%20System%20Requirements.pdf

  • nmaenpaa Profile Picture
    nmaenpaa 101,162 Moderator on at

    SQL Server 2016 is supported with some AX2012 versions. What is your AX2012 version?

  • Rafael Araujo Profile Picture
    Rafael Araujo 183 on at

    AX 2012 R3 CU13

  • Suggested answer
    nmaenpaa Profile Picture
    nmaenpaa 101,162 Moderator on at

    Ok, that should work.

    One more thing, I noticed two different versions in the error message:

    Faulting application name: AxSetup.exe, version: 6.3.6000.151, time stamp: 0x59afc51e

    Faulting module name: KERNELBASE.dll, version: 6.2.14393.2848, time stamp: 0x5c7f626e

    Are you sure all your components are in the same version?

    Maybe you can create a support request for Microsoft about this issue.

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