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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / What's the differe...
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What's the difference between a comment and a note?

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Posted on by Laraodlo

What's the difference between a comment and a note?

  • Laraodlo Profile Picture
    Laraodlo on at
    RE: What's the difference between a comment and a note?

    Thank you for your reply!

    How do you respond to a comment? (customer service case management)

  • Verified answer
    Kenneth Ariel Chaves Herrera Profile Picture
    Kenneth Ariel Chave... on at
    RE: What's the difference between a comment and a note?

    Hi,

    Basically, comments have a Reply box. When people reply, you can see several comments connected together.

    Notes are just for adding annotations or reminders.

    If this was helpful, please check it as verified to help others finding useful information.

    Welcome to this amazing community.

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