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Service | Customer Service, Contact Center, Fie...
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Error_Message_0x80040220 Activity Id: 01ffd105-f6a9-47a0-9426-f9d2a0f6adf2

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Posted on by 691

Hi folks.

Even though the users have privilege of assign a case, the user can not do it.

This error happens in Production, not in Sandbox. The roles are the same in both environments.

They receive this message: Error_Message_0x80040220    Activity Id. : 01ffd105-f6a9-47a0-9426-f9d2a0f6adf2

I don´t know what kind of privilege is missing.

Please your kind. help.

  • LuHao Profile Picture
    40,892 on at
  • Verified answer
    Roxana Profile Picture
    691 on at

    Hi.

    This issue was solved by setting in every role the Privilege in the Principal Records:

    Action Card.

    Privilege: Read   Scope: Organization.

    pastedimage1582844817902v1.png

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