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Customer receipts error in settlement

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Posted on by CC-04090311-0

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Would require advice on the most effective way to resolve my issue.

In the past there has been many customer receipts settlement done that we just noticed were wrongly settled.

What's the most effective way to resolve this issue? What report to generate the transaction history for all the receipts and the wrongly settled invoices as we want to unmatch and redo to settle to the correct invoices.

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Ramit Paul 22,809 Most Valuable Professional on at

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Hi,

There is no straight forward way to do this in bulk.

You have to select one by one and undo settlement, if the volume is huge, you can think of writting script to do this, however you need to consider your investment of effort if the volume is less.

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