Invoice amount is 0

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Posted on by Aldo Biondy

Dear all,

i really need your help about this problem, so the user is creating invoice from multiple receipt, and when the user want to post it the amount of expense is 0

and when i try to close it, it shows this prompt

if it's because of under distribution/over distribution, what should i do to make the amount appear as it should be?

thanks

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Aldo Biondy 25 on at

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RE: Invoice amount is 0

Hello Ludwig,

i finally have an update about this problem, so i think there's a problem in the accounting distribution table and when i checked the distribution amount menu in PO lines the amount is not all carried over

I think what’s happening is in January I’m doing purchase order year end closing to make the budget and accounting distribution from last year carry over to this year and I don’t know how this happening but the carry over amount is only partial (only amount in pending invoice is carry over) so when user already posted the pending invoice and they tried to make another new invoice the carry over amount is already used by the pending invoice and that’s making the next accounting distribution amount is 0.

So to work this around we tried using job to update the accounting distribution amount to full amount, and it surprisingly works

Thanks for your help Ludwig
Aldo Biondy 25 on at

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RE: Invoice amount is 0

Hello Ludwig,

Sorry for the late reply, I already tried deleting and creating it again but it still doesn't work

and now i'm about to ask technical expert about this problem

I will update this forum if i found the solution

Thanks for your help
Ludwig Reinhard Microsoft Employee on at

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RE: Invoice amount is 0

Good Morning Aldo,

Did you make any progress in regards to this issue?

Best regards,

Ludwig
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Ludwig Reinhard Microsoft Employee on at

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RE: Invoice amount is 0

Hello Aldo,

Mmhhh. This looks really strange.

I had a look at LCS and found a hotfix for AX2012 with a similar error message that is, however, related to travel requisitions.

Can you test the following:

- delete the pending vendor invoice and try to re-confirm the PO

- thereafter try to create the invoice again and try to match the receipts as usual.

This might help resolving the issue.

If it does not then I would recommend asking a technical expert / developer having a look at this.

Best regards,

Ludwig
Aldo Biondy 25 on at

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RE: Invoice amount is 0

Good morning to you too ludwig,

I already checked the matching form and the one user wants to match is available

but the amount in subledger journal is still 0
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Ludwig Reinhard Microsoft Employee on at

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RE: Invoice amount is 0

Good Morning Aldo,

Is it possible that all product receipts have been selected and matched to the first invoice?

When you create the second invoice do you have some product receipts available that you can match in the matching form?

Best regards,

Ludwig
Aldo Biondy 25 on at

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RE: Invoice amount is 0

Hello Ludwig,

Sorry if i'm not explaining it in detail it but the invoice is made from a single PO but with multiple receipt

Previously the user already invoiced the PO but the amount came out just fine. but when they want to invoice it again the totals amount came out but when they check the subledger journal/accounting distribution is 0

so what they doing to make the invoices are

1. create 1 purchase requisition

2. release it into 1 purchase order

3. make multiple product receipt from 1 purchase order

4. make 2 invoice before this problem from that same 1 purchase order

5. then they create new invoice again using the same purchase order but the amount in subledger journal/accounting distribution is 0 but the totals amount is there

here's some screenprints but because of company privacy, i have to censored some few parts:

this is the totals

this is the subledger journal

this is the product receipt

this is previously posted invoice

this is the PO lines

if there's anything missing or you want another screenprints just let me know

thanks
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Ludwig Reinhard Microsoft Employee on at

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RE: Invoice amount is 0

Hello Aldo,

Can you get the replication steps from your colleagues?

If multiple POs are involved then they must have somehow arranged them into one single invoice and I wonder what they have done in detail and how the different POs look like.

Can you possibly share some screenprints?

Many thanks,

Ludwig
Aldo Biondy 25 on at

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RE: Invoice amount is 0

Hello Ludwig,

yes the PO included in the invoice have been confirmed

actually the one who made it is not me and when i ask the user they told me they created it just like the standard way (Purchase Order > invoice tab > generate new invoice)

my AX2012 version is AX2012 R3

Thanks
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Ludwig Reinhard Microsoft Employee on at

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RE: Invoice amount is 0

Hello Aldo,

Have all POs that are included in the invoice been confirmed?

Can you let us know how you created the single invoice so that we can replicate your steps?

Also let us know your AX2012 version to ensure that this behavior is not the result of a bug.

Best regards,

Ludwig