A capable ISV is starting an implementation with the agency I work with in the next few weeks. I've reviewed a lot of the Project Operations product pages. I'm interested in what kind of risk and issue management processes have been implemented in solutions. Does the base product some with existing processes and templates or are these functions 'custom' built. This question applies to both project level and portfolio level where the risk analysis might require some relatively advanced analysis tools for interdependency risks. Pointers to published content or videos would be very much appreciated.