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Error when creating an opportunity

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Posted on by l.oliver

Hi,

When I create and opportunity and try to save the record I receive the following error message/code:

An unexpected error occurred.

Error code: 0x80040216Session Id: d3d374d2-11a6-4b05-8670-2a85c493439eActivity Id: 865fb773-d2f0-4366-afc1-6ee6a386a99aTime: Wed Apr 21 2021 11:03:34 GMT+0200 (Central European Summer Time)

The documentation for this error is pretty limited: https://docs.microsoft.com/en-us/powerapps/developer/data-platform/org-service/web-service-error-codes

What could be the reason for this?

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l.oliver 6 on at

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RE: Error when creating an opportunity

Hi Wahaj Rashid,

Thank you very much for your reply.

I have downloaded the log file:

Exception Message: An unexpected error occurred.

ErrorCode: -2147220970
HexErrorCode: 0x80040216

ErrorDetails:
ApiExceptionSourceKey: Plugin/Microsoft.Crm.ObjectModel.SyncWorkflowExecutionPlugin
ApiStepKey: ac528ab4-6e86-eb11-b1ad-000d3a3a1b5d
ApiDepthKey: 1
ApiActivityIdKey: f0e642d6-f872-4552-8230-22561910b3f6
ApiPluginSolutionNameKey: System
ApiStepSolutionNameKey: System
ApiExceptionCategory: SystemFailure
ApiExceptionMesageName: UnExpected
ApiExceptionHttpStatusCode: 400

HelpLink: go.microsoft.com/.../

TraceText:
[Microsoft.Crm.ObjectModel: Microsoft.Crm.ObjectModel.SyncWorkflowExecutionPlugin]
[ac528ab4-6e86-eb11-b1ad-000d3a3a1b5d: ]

Activity Id: 2b8e95cf-bc3e-4c4c-9e36-1407391c03f8

And this is what I found in DevTools:

Do you have any suggestions based on the log file or screenshot of dev tools for what I should do?
Suggested answer

Wahaj Rashid 11,321 on at

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RE: Error when creating an opportunity

Hi,

Seems like you have a JavaScript function registered on the Save which is failing.

Can you download the log file? It should have more details.

You can also use Dev Tools and keep an eye on the console to see the error.