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BC in the Cloud will not Upgrade

Posted on by 11,425 User Group Leader

My database is on version 18.5, hosted by Microsoft and it will not updated.

We had some extension issues and got those cleared.

Got this message: 

Operation Type: UpdateAzure AD tenant ID: 702e8c76-b4ac-4173-8ec0-b1aea59c5603Created by: Operation ID: d97c943d-8071-43ad-9ad7-da70cd005154
Operation Details:Status: FailedError: Update failed with error: NST Tenant State: Mounting Message: Data upgrade for tenant msft1a########## failed. Upgrade state: Stopped. Upgrade errors: The upgrade of an extension in the context of the company 'Company XYZ' has failed. AL stack trace: "Hybrid Cloud Management"(CodeUnit 4001).CanStartUpgrade line 9 - Intelligent Cloud Base by Microsoft "Hybrid Deployment"(CodeUnit 6060).OnCanStartUpgrade(Event) line 2 - Base Application by Microsoft "Hybrid Deployment"(CodeUnit 6060).VerifyCanStartUpgrade line 18 - Base Application by Microsoft "Upgrade - BaseApp"(CodeUnit 104000).OnCheckPreconditionsPerCompany line 2 - Base Application by Microsoft "Upgrade Triggers"(CodeUnit 2000000008).OnCheckPreconditionsPerCompany(Event) line 2 . NST Tenant Detailed State: 

From version: 18.5.29545.0To version: 19.0.29894.30403Update status: Failed

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 73,296 Super User 2024 Season 2 on at
    RE: BC in the Cloud will not Upgrade

    Hi, is Cloud Migration enabled in your environment?

    More details: https://yzhums.com/21951/

    Hope this info will help.

    Thanks.

    ZHU

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