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I am facing some issues when i create a return order in the call center. I have used a credit card to process the initial sales order in the call center. When i create a return order by clicking on the Generate RMA, the return order is created. To complete, i add the card for refund and complete the return order. I also add the disposition code Credit Only on the line detail level.
When i invoice the return order from Accounts Receivable, the payment is not refunded. There is no refund call sent to the payment service provider. When i check the credit card authorization history, it shows that the payment for card has a payment status of Posted with the negative amount. But it does not refund.
If the replicate the same thing by using a simple sales order created in the Accounts receivables using the credit card, when i invoice the return order, it refunds my card payment.
I am stuck in this process. Am i missing out on something in the call center return order scenario due to which i cant refund the credit card or is there a bug in the system?
Please help.
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