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Dynamics 365 Doesn`t update cancelled / updated invoices on order. It is only showing once

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Posted on by SM-29071239-0

Hello Dynamics Community,

I am experiencing an issue with the integration between Shopify and Dynamics Business Central. When an order is cancelled in Shopify and the order amount is 0, this cancellation does not reflect in Dynamics Business Central.

All other order updates are synchronized correctly first time but, when we edit or cancel zero amount cancellations seem to be ignored.

Has anyone encountered a similar issue or have any suggestions on how to handle zero amount order cancellations? Any advice on potential configurations, custom logic, or extensions to resolve this issue would be greatly appreciated.

Thank you!

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YUN ZHU 95,329 Super User 2025 Season 2 on at

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I'm sorry I can't help you directly. For questions about Shopify, please submit them to the BC Yammer Group.

aka.ms/BCYammer: Dynamics 365 Business Central Partner Community (Formerly: Development)
More details: About Business Central partner community on Viva Engage (formerly Yammer)

Hope this helps.

Thanks

ZHU

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SM-29071239-0 30 on at

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Hi

I don`t see any link here to join community.

All I want to do

auto cancel sales order when shopify order cancelled dynamics 365

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Jun Wang 8,200 Super User 2025 Season 2 on at

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hope it could help

https://learn.microsoft.com/en-ca/dynamics365/business-central/shopify/synchronize-orders

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Rishabh Kanaskar 6,148 on at

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Hi,

By default, the standard Shopify–Business Central connector does not sync cancellations or zero-amount updates. Only the initial order and payment details are transferred. To handle cancellations, you need either custom logic in AL to capture and post zero-amount updates or a connector extension that supports order status synchronization. Out of the box, this behavior is expected and won’t update cancelled invoices automatically.

Thanks

Rishabh

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Jeffrey Bulanadi 8,760 on at

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Hi,

Zero-amount cancellations from Shopify are a known edge case in the BC connector, and they often get skipped during sync due to how the connector filters valid transactions.

Here’s what’s happening under the hood:

The Shopify connector in BC is designed to skip records that Shopify will reject or that aren’t valid for export, including orders with zero value.

When an order is cancelled and its total becomes zero, the connector may treat it as non-actionable and exclude it from the sync payload.

This behavior is not a bug, but a limitation of the default connector logic. It prioritizes financial relevance and may ignore updates that don’t affect totals.

To handle this cleanly, here are a few options:

Enable full logging in the Shopify Shop Card to capture request/response pairs. This helps confirm whether the cancellation payload is being received and ignored.

Run sync tasks in the foreground by disabling background syncs. This forces the connector to show error dialogs and helps you trace skipped records.

Use Power Automate or a custom extension to monitor Shopify cancellations and push updates manually to BC. This gives you control over edge cases like zero-amount orders.

Raise a support request with Microsoft if this behavior is critical to your workflow. They may offer patch guidance or confirm if a connector update is planned.

Helpful Reference
Troubleshooting Shopify sync behavior – Microsoft Learn
Community thread on sync failures – Dynamics Community
Power Automate integration with BC – Microsoft Learn
Shopify Log Entries and Retention – Microsoft Learn

If you find this helpful, feel free to mark this as the suggested or verified answer.

Cheers
Jeffrey

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