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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Dynamics 365 Doesn`t u...
Small and medium business | Business Central, N...
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Dynamics 365 Doesn`t update cancelled / updated invoices on order. It is only showing once

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Posted on by SM-29071239-0 16

Hello Dynamics Community,

I am experiencing an issue with the integration between Shopify and Dynamics Business Central. When an order is cancelled in Shopify and the order amount is 0, this cancellation does not reflect in Dynamics Business Central.

All other order updates are synchronized correctly first time but, when we edit or cancel zero amount cancellations seem to be ignored.

Has anyone encountered a similar issue or have any suggestions on how to handle zero amount order cancellations? Any advice on potential configurations, custom logic, or extensions to resolve this issue would be greatly appreciated.

Thank you!

  • Jun Wang Profile Picture
    Jun Wang 7,443 Super User 2024 Season 2 on at
    Dynamics 365 Doesn`t update cancelled / updated invoices on order. It is only showing once
  • SM-29071239-0 Profile Picture
    SM-29071239-0 16 on at
    Dynamics 365 Doesn`t update cancelled / updated invoices on order. It is only showing once
    Hi
     
    I don`t see any link here to join community.
     
    All I want to do 
     
    auto cancel sales order when shopify order cancelled dynamics 365
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 73,698 Super User 2024 Season 2 on at
    Dynamics 365 Doesn`t update cancelled / updated invoices on order. It is only showing once
    I'm sorry I can't help you directly. For questions about Shopify, please submit them to the BC Yammer Group.
    aka.ms/BCYammer: Dynamics 365 Business Central Partner Community (Formerly: Development)
    More details: About Business Central partner community on Viva Engage (formerly Yammer)
     
    Hope this helps.
    Thanks
    ZHU

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