Customer experience | Sales, Customer Insights,...

Customer Journey | Customer Voice survey answers

(0) Share

Report

Posted on by Newmayer2384

Hi!

Is it possible to create "if then" tiles within a customer journey based on specific answers of a customer voice survey? At the moment if I choose a customer voice survey I am able to select the answered question, yet I am not sure if I can create a condition based on a specific answer.

I know I am able to create a dynamic segment based on specific answers and establish them as swimlanes, yet I was curious if it is possible within the journey!

Thanks!

All responses (2)

Answers (0)

Newmayer2384 2 on at

Like (0)

Report

RE: Customer Journey | Customer Voice survey answers

Nya thanks! I already know this, yet is it possible to make a condition branch based on a specific answer a survey user gave? (Within a survey)
Suggested answer

Nya 29,060 on at

Like (0)

Report

RE: Customer Journey | Customer Voice survey answers

Hi,

Please refer to the following section, which mentions how to add a specific question or an answer into a customer journey.

Dynamics 365 Customer Voice automation in customer journeys