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Customer Journey | Customer Voice survey answers

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Posted on by Newmayer2384

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Hi!

Is it possible to create "if then" tiles within a customer journey based on specific answers of a customer voice survey? At the moment if I choose a customer voice survey I am able to select the answered question, yet I am not sure if I can create a condition based on a specific answer.

I know I am able to create a dynamic segment based on specific answers and establish them as swimlanes, yet I was curious if it is possible within the journey!

Thanks!

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Nya 29,064 on at

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Hi,

Please refer to the following section, which mentions how to add a specific question or an answer into a customer journey.

Dynamics 365 Customer Voice automation in customer journeys

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Newmayer2384 2 on at

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Nya thanks! I already know this, yet is it possible to make a condition branch based on a specific answer a survey user gave? (Within a survey)

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