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Microsoft Dynamics AX (Archived)

Creating ITEM with Itemtype Service - AX 2009

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Posted on by 565

Hello. We wanted to create a service item so that we could post invoices for services done for customers. The invoice is a VAT invoice which will charge 5% on the service amount. This item should not affect the inventory but should show up as revenue. 

Here's a summary of what I have done and what I am not sure about. Please advice. 

1) Created Item with itemtype Service.

2) Created an Item Group called Service and it posts revenue (Under issue invoice) to a ledger account called service which I created (4110186001). Packing Slip account (1170911002) and Packing Slip offset account (1130901001) have been filled by default from system. Please see screenshot below, is this all or should I put anymore ledger accounts in fields like commission etc.. 

4670.01_2D00_Service-Item.png 

3) Inventory Model Group

I created a new inventory model group name called SER (SERVICE). Please can you advice which of the following are to be ticked and what happens when they are... Screenshot attached below. 

0652.02_2D00_Service-Item.png

4) Inventory Model

I am not sure which Inventory Model to go for. Please Advice. 

0451.03_2D00_Service-Item.png 

5) Inventory Dimension 

I know I should be creating a separate inventory dimension since we don't have a warehouse for the service. The service can be a shipment clearing service for a customer. How should I modify this? Please advice. (Screenshot below).

0160.04_2D00_Service-Item.png

6) Inventory Unit, Sales Unit and Purchase Unit

These have been selected as Unit Each. Is that ok for a service item? 

7) Price Update

As below, our system mandates ticking both the boxes of Latest Purchase Price and Latest Cost Price and Base Price as Purchase Price. Is this correct in case of a service item? 

0878.0207.05_2D00_Service-Item.png

8) Should there be any changes in the posting profiles? 

Are there any other settings required for the item which I am missing. Requesting your advice at the earliest. Thanks in advance! 

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  • Suggested answer
    André Arnaud de Calavon Profile Picture
    301,146 Super User 2025 Season 2 on at

    Hi Oldman,

    I have moved your thread to this forum as your question is related to AX2009. The forum you used was for Dynamics 365, Enterprise edition.

    Related to your questions:

    1 and 2 are OK. The reason why the packing slip information is showing up, is because of settings for item type all.

    3. To be able to post revenue, you have to enable the option 'Post physical revenue'.

    4. You can choose any model as you don't expect cost. I thought only Standard cost is not possible for service items...

    5. Site and warehouse are mandatory inventory dimensions for each dimension group. You can try to default them on order lines.

    6. The unit is not important.

    7. As there is no cost, these settings are not needed. I would disable the Latest purchase and cost price settings.

    8. No, only when testing will show unexpected results.

    Please test the settings carefully in a test environment first, before applying it on a production environment.

  • oldman.logan Profile Picture
    565 on at

    Thank you for your reply. One more thing. What about purchase orders and Inventory accounts below? Which of these should I specify? 

    07_2D00_Service-Item.png

    07_2D00_Service-Item.png

  • André Arnaud de Calavon Profile Picture
    301,146 Super User 2025 Season 2 on at

    Hi Oldman,

    You mentioned that you are using the service product for sales. In that case, you don't have to setup accounts for purchase and inventory.

  • oldman.logan Profile Picture
    565 on at

    Thank you for your reply.

    Please note that I am getting the below error. :(

    Account number for transaction type Sales - packing slip revenue does not exist.

    Account number for transaction type Sales - packing slip revenue offset does not exist.

    Should I be creating new offset accounts for packing slip revenue?

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