Dynamics Community Forum Thread Details

Project Management and accounting - Customer retention is not working as it should be

Hi together,

I hope some of you have already some experience using the customer retention on the project management and accounting module. My actual problem is, that I can completely setup and process the customer retention, until it comes to posting the invoice.

Setup

Main account of posting type "Customer Retention" --> Warranty holdback
Included the main account in automatic posting accounts list
Project Category of type fee with checkmark on "customer retention" set
Customer retention term to hold 5% of each invoice until 100% is reached

What I do

Post one hour of category PM, Sales Price 100 EUR
Create invoice proposal --> Proposal properly states out a deduction of 5%
Print proforma invoice --> I can see 100 EUR -5 EUR deduction for customer retention
Print and post invoice --> invoice states 100 EUR. Deduction is not being made.

No I check back on posted project transactions and see the remaining line

1x CUSTRET, type FEE with value of -5 EUR, Status: invoiceable

I had a look into the created invoice proposals. From there I can see, AX created an additional invoice proposal including the retained amount. I can now post this invoice separately.

Does anyone know how I may reach the goal to have both on one invoice: Sales Amount + Retention amount deduction?

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