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Hi All,
As per client requirement, I made a custom button which is used to resolve the case record. But anyhow Onsave Event scripts are not working through the custom button. Even I write a statement/line to save the form first as the OOTB Resolve button did but nothing happens. It saves the form but did not execute the Onsave event scripts.
May I know what is the reason or Is there something that I am missing?
Thanks in advance!
I mean if Xrm.Page.data.entity.save(); works fine then
Xrm.Page.getAttribute("new_isresolved").setValue(true);
Xrm.Page.getAttribute("new_timerstatus").setValue("0");
should work fine as well.
My client doesn't like the pop-up window which appears after a click on the Resolve Case(OOTB) button that's why we have created a custom button to do the same.
Ans 1) As System Resolve button did like when we hit the OOTB button it saves the form first and then an incident resolution window is appeared to make the case record resolved. I need to set a value within the fields
"window.parent.Xrm.Page.getAttribute("new_isresolved").setValue(true);" -----> This field is used for make the record resolved. Using this field the plugin will execute and change the status of record as resolved.
"window.parent.Xrm.Page.getAttribute("new_timerstatus").setValue("0");" -----> This is used to stop the session timer which was running on the record.
"Xrm.Page.data.entity.save();" ------> This is to save the form.
Ans 2) Actually I don't know about the solution that you have provided. So I am gonna try the same and let you know.
Thanks again for the response
Hello,
Question 1 - why do you set attributes using window.parent.Xrm.Page and call save using Xrm.Page?
Question 2 - why do you use set attribute + plugin instead of direct call of the WebApi? Here is an example - butenko.pro/.../
Hi Andrew,
Thanks for the response and below are the elements:-
First, I have created a field type of "Two Options" with field name is "new_isresolved" which sets Yes within that field when I click on the custom Resolve button it sets Yes into "new_isresolved" field and then saves the form.
function ResolveCaseCustom()
{
try
{
window.parent.Xrm.Page.getAttribute("new_isresolved").setValue(true);
window.parent.Xrm.Page.getAttribute("new_timerstatus").setValue("0");
Xrm.Page.data.entity.save();
}
catch (error) { Xrm.Utility.alertDialog(error.message, null); }
}
Then I have implemented a plugin which check the value of "new_isresolved". If value is Yes then make the case record Resolved, the plugin code is given below:-
using Microsoft.Crm.Sdk.Messages;
using Microsoft.Xrm.Sdk;
using System;
using System.Collections.Generic;
using System.Linq;
using System.Text;
using System.Threading.Tasks;
namespace Samples
{
public class PostUpdateCase : IPlugin
{
public void Execute(IServiceProvider serviceProvider)
{
IPluginExecutionContext context = (IPluginExecutionContext)serviceProvider.GetService(typeof(IPluginExecutionContext));
if (context.InputParameters.Contains("Target") && context.InputParameters["Target"] is Entity)
{
Entity entity = (Entity)context.InputParameters["Target"];
if (entity.LogicalName != "incident")
return;
try
{
IOrganizationServiceFactory serviceFactory = (IOrganizationServiceFactory)serviceProvider.GetService(typeof(IOrganizationServiceFactory));
IOrganizationService service = serviceFactory.CreateOrganizationService(context.UserId);
//If Case Resolved flag check
if (entity.Attributes.Contains("new_isresolved") && entity.Attributes["new_isresolved"] != null && Convert.ToBoolean(entity.Attributes["new_isresolved"]))
{
//Update the Is Resolve Flag to False.
Entity updateCase = new Entity();
updateCase.LogicalName = "incident";
updateCase.Id = entity.Id;
updateCase.Attributes.Add("new_isresolved", false);
service.Update(updateCase);
// Create the incidentresolution.
Entity caseResolution = new Entity("incidentresolution");
caseResolution.Attributes.Add("incidentid", new EntityReference("incident", entity.Id));
caseResolution.Attributes.Add("subject", "Closed");
// Close the incident with the resolution.
CloseIncidentRequest req = new CloseIncidentRequest();
req.IncidentResolution = caseResolution;
req.RequestName = "CloseIncident";
OptionSetValue o = new OptionSetValue();
o.Value = 5;
req.Status = o;
CloseIncidentResponse resp = (CloseIncidentResponse)service.Execute(req);
}
}
catch (InvalidPluginExecutionException)
{
throw;
}
}
}
}
}
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André Arnaud de Cal...
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