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For several pay periods a duplicate direct deposit is being created for the same employee in the ACH transmittal file and in the Direct Deposit ACH Items (DD10500) and the Direct Deposit Transaction History Detail (DD30101) tables It is easily fixed by removing the duplicates. I need to determine why this happens and fix the cause of the issue.
Only one employee is being effected by this and I cannot confirm, but it seems the issue began after upgrade to Dynamics GP 18.3. There does not appear to be anything incorrect on the employee setup..
Has anyone ran into this and did you solve it?
Hi Terry - I have a similar issue with a client, but I am not sure what you mean by by the next step. Are you referring to the bank accounts in the direct deposit window or some other account field?
Next for this employee, take a screen shot of the current accounts you have active or want in there.
Then delete all the employee accounts and save out of the window so it is blank.
Now go back in and key your active accounts, run the next payroll and see if this now works for you.
Thank you,
Jackie
Hi Brian, this is not something we typically see, but there could be something stuck in the tables for this one employee.
Here are the steps I would take.
First in the generate ACH window on a week that is a non-payroll week, I would remove all "old" payroll files from this generate window.
Since all the files have been sent to the bank, there is no reason to leave them hanging out there. We have also found with larger payrolls that this could cause performance issues during the posting process, so I would just have 1 week back in this window.
Next for this employee, take a screen shot of the current accounts you have active or want in there.
Then delete all the employee accounts and save out of the window so it is blank.
Now go back in and key your active accounts, run the next payroll and see if this now works for you.
Thanks
Terry Heley
Microsoft
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