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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / IBM Line display not s...
Microsoft Dynamics AX (Archived)

IBM Line display not supported by AX 2012 retail POS?

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Posted on by Community Member

Hi Guys,

i have recently change our POS hardware to Toshiba TCX Wave that come with a USB line display. i am able to use toshiba OPOS configuration to test all the devices (Printer, Drawer and Line display) with no issue.

but now the issue is when i launch retail POS, the pos is saying it's unable to find a line display. i check the event viewer and the error details is as below:

Microsoft.Dynamics.Retail.Pos.Services.Peripherals: System.NotSupportedException: Peripheral [LineDisplay] - Character set '850' is not supported by device.
at Microsoft.Dynamics.Retail.Pos.Services.LineDisplay.Load()

i have try to change the character set to 932....998...but the line display still not working..

how can i make it work? :(

*This post is locked for comments

I have the same question (0)
  • Luan Nguyen Profile Picture
    Luan Nguyen 689 on at

    Hi,

    Did you use Toshiba POS Driver configuration on windows to test the devices?

    Is it Plug and play devices ?

  • Community Member Profile Picture
    Community Member on at

    yup...already configure in toshiba OPOS configuration utility as the line display is showing ANOP Display A - USB and device name is also configured as per what AX hardware profile showing.

    the line display is using USB connection and i can test it under OPOS utility tool...

  • Luan Nguyen Profile Picture
    Luan Nguyen 689 on at

    so, you can test the same with IBM Line display, I got this problem before cause by OPOS windows driver, check it work with windows first, then AX.

  • Community Member Profile Picture
    Community Member on at

    yes..i am able to use toshiba OPOS configuration utility to let it display some numbers on the line display..but when launch AX POS...it say cannot find line display.

    when dig down deeper to event log...it say Microsoft.Dynamics.Retail.Pos.Services.Peripherals: System.NotSupportedException: Peripheral [LineDisplay] - Character set '850' is not supported by device.

    and i have try many other character set..and i always end up getting the same error message except the character set is reflecting the value i set at hardware profile..

  • Luan Nguyen Profile Picture
    Luan Nguyen 689 on at

    then you need to check registry follow this post blogs.technet.microsoft.com/.../steps-to-install-opos-drivers

    and make sure that the names of devices match those you have configured in the hardware profile.

  • Community Member Profile Picture
    Community Member on at

    the registry is correct. the ax pos is able to use the printer and drawer...but not this line display..

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    finally, i found a way to make it work. the trick is to install toshiba virtual com port and assign a com port number to this line display..and re-configure the line display with Toshiba OPOS utility.

    i almost drop my tears when i see the word 'Till is closed' displaying on the LD when the POS program launch..

  • Community Member Profile Picture
    Community Member on at

    Hi Okidoki!

    Where do you found "toshiba virtual com port"?

    I have the same problem, ut with Dynamics RMS.

    Regard's

    Peter Larsson

  • Community Member Profile Picture
    Community Member on at

    hi...sorry for the late reply, i got the virtual port driver from toshiba support. i can upload the driver if you need it. the package is around 20mb.

  • Community Member Profile Picture
    Community Member on at

    HI Dokidoki

    I have the same issue right now. But when i have installed the Virtual serial driver and add a comport to the LineDisplay it still dosent work. I guess im doing something wrong.

    I have the same Line Display popping up "ANOP Display A - USB. I have named it exactly the same as in the hardware profile in AX.

    Can you explain the steps you are doing?

    Thank You

    Mathias

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