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Finance | Project Operations, Human Resources, ...
Suggested Answer

Attaching a pdf error message "The document is in use and could not be attached"

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Posted on by 10

I just started having this problem.  Before I could preview the file in windows explorer, enter my data, and then attach the pdf without having to click on another pdf.  This is taking me double the time to do my work!

Is anyone else experiencing this?

Thank you!

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  • Suggested answer
    Terry R Heley Profile Picture
    Microsoft Employee on at

    We have seen this with new updates of GP but also updates of other items during the process such as Adobe.

    Also, we have noted that if the SELECT AN ATTACHMENT window has the preview mode turned off the PDF successfully attaches to the Document Attachment Management window without any issues.

    Some file types do work, I did not have adobe installed on my machine, so I tested a txt file, that attached fine when it is open

    Then I took a pdf and opened it with word pad, that too will attach fine.

    Last I installed Adobe and then tried to attach with it open and then you get the message.

    This is probably something that changed there and not necessary a GP type of issue as we do allow attaching items when they are open, just not when you have them open in adobe.

    You can press OK past it and it will attach or attach when docs are not open. Change in user process, see this forum post.

    community.dynamics.com/.../241876

    I have also logged this as a suggestion for the product.

    experience.dynamics.com/.../

    Thanks

    Terry Heley

    Microsoft

  • Suggested answer
    DAnny3211 Profile Picture
    11,397 on at

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