Skip to main content

Notifications

Announcements

No record found.

Service | Customer Service, Contact Center, Fie...
Answered

Stuck at Loading Business Logic while trying to Create or View Cases

Posted on by Microsoft Employee

Hello Team,

We have been facing issues with Dynamics 365 CRM version 8.2 when loading forms after the December 2020 security update rollout.

From the console we see a 400 (Bad request) Error, while the form gets stuck at "Loading business logic". 

Kindly assist.

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Stuck at Loading Business Logic while trying to Create or View Cases

    Hi Patrick,

    And the new question isn’t "Loading business logic", you need click ‘Yes’ to close the thread if the answer is useful and create new thread for the new error.

    You need provide screenshot about new error you meet if possible.

    pastedimage1608627370090v1.png

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Stuck at Loading Business Logic while trying to Create or View Cases

    Hi Leah Ju,

    Thanks for your answer. Did this and it partially worked. However, at the case resolution level, users are unable to resolve/close the case. The buttons are unresponsive due to a JavaScript error. Could there be any step I am missing?

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Stuck at Loading Business Logic while trying to Create or View Cases

    Hi Patrick,

    You can go Setting > Administration> System Setting>General > User legacy form rendering to make it yes.

    pastedimage1608603531940v1.png

    You can also try to refresh page that meet error.

    Then you can use another browser or clear cache or privacy mode of browser to load again.

    And you can refer following thread to find more solutions, which is the similar error:

    https://community.dynamics.com/365/customerservice/f/dynamics-365-for-customer-service-forum/315082/dynamics-crm-stuck-at-loading-business-logic-in-chrome?pifragment-108974=1#responses

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,269 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,198 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans