web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Unanswered

HUGE delay on triggered journeys (5 hours +)

(1) ShareShare
ReportReport
Posted on by 274
Hi - we're seeing huge delays on our customer journeys, for example it's taking over 5 hours for a triggered event registration email to get sent.
 
This doesn't seem to be just the numbers getting updated as I have tested with my own email address and email has still not come through (over an hour ago). Possible related (and I raised on separate board) is data imports seem to be taking  a similarly long time to process, again over 5 hours for a file of 50 records or so.
 
Anybody else experiencing these issues. Have raised with our admin who said service status shows ok, but this clearly does not appear to be the case for our instance.
 
Thanks
Jon
 
 
I have the same question (0)
  • Leah Ju Profile Picture
    Microsoft Employee on at
    Hi,
    Based on your description, I suggest you follow the steps below to create a ticket for the Microsoft Support team for further assistance.
    Get Help + Support - Dynamics | Microsoft Docs

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Season of Giving Solutions is Here!

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Pallavi Phade Profile Picture

Pallavi Phade 98

#2
Tom_Gioielli Profile Picture

Tom_Gioielli 79 Super User 2025 Season 2

#3
TAHER Mehdi Profile Picture

TAHER Mehdi 48

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans