Hi, I have an issue where, for sales order returns (RMA orders), if the quantity received on the return is less than the quantity expected, we are unable to invoice the return order. For example, if we expect to receive in 6 cases of an item, we create and post the arrival journal for 6 cases and the quantity is registered. Then, if they receive in 4 cases a packing slip is created for 4 cases, 2 cases are left in a 'registered' status, and when we try to invoice the order the quantity will not reduce giving the error 'There are not enough open inventory transactions...items are Purchased, Received, or Registered'. How can I cancel the registration on the remainder so we can invoice shorted returns? Thanks...
*This post is locked for comments
I have the same question (0)
