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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / On Time Delivery Analysis
Service | Customer Service, Contact Center, Fie...
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On Time Delivery Analysis

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Posted on by VV-08011607-0 12
Hello, we are still on NAV version 13.5 . where could i find an on time delivery analysis? 
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Dynamics 365 Customer Service
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  • Verified answer
    Muhammad Shahzad Shafique Profile Picture
    Muhammad Shahzad Sh... 2,375 Most Valuable Professional on at
    1: Purchase/Sales Order Statistics
    • Navigate to:
      Sales Orders or Purchase Orders > Select an order > Statistics.
    • Review fields like:
      • Promised Delivery Date
      • Planned Shipment Date
      • Actual Posting Date
        This gives per-order insights.
    2: Custom OTD Report via Jet Reports or Power BI
    • Use fields:
      • Order Date, Requested Delivery Date, Shipment Date
    • Compare promised vs. actual delivery dates
    • Filter and calculate OTD % = (On-Time Deliveries / Total Deliveries) × 100

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