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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / How to modify the cust...
Finance | Project Operations, Human Resources, ...
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How to modify the customer in the sales order

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Posted on by Nav2986 10

Hi All,

I have created a sales order in the Dynamics GP and the quantities are allocated and fulfilled.

But later I came to know that I have added the wrong customer in the sales order. Could you please let me know how to remove the wrong customer and adding the new customer for the existing sales order in dynamics GP.

Thanks in advance.

Categories:
Microsoft Dynamics GP
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  • Suggested answer
    Bill Campbell Profile Picture
    Bill Campbell 12 on at
    RE: How to modify the customer in the sales order

    Challenge here is that the SOP document and the Customer once united on a document can not be 'simply changed'

    Unlike QB or other applications that allow 'on the fly editing' Dynamics does not allow this to happen.  The only option I am aware of is to VOID the SOP document, inventory items and all, and recreate the document with the correct Customer.

    Sorry but once the SOP Header is created the Customer and the Document ID are the key the rest of the links that happen throughout the sales process.  I am sure that this is not what you want to read, but I don't know of another option.  Someone may post a solution that involves working in SQL and 'adjusting' table data, this ( when dealing in SOP ) is very difficult - not impossible as I know there are some very good SQL experts, but without line by line, table by table instructions - I would be hard pressed to recommend following a solution posted in this type of forum.  This is something that would best be done with a one-on-one consultation.

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