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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Marketing email button...
Customer experience | Sales, Customer Insights,...
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Marketing email button URL - 404 error

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Posted on by HOB_1 20

Hello,

I have a client who has recently implemented d365 marketing and using outbound for their activities. However, when creating emails and adding links (bit.ly and getfeedback) when a test send is used, it works, but when used in a customer journey there is a 404 error appearing for either link which they had sent out to 5k customers.

They are also experiencing 'URL not found' when adding teams meeting links (copy paste) into emails for joining meetings.

Does this have anything to do with the added tracking info added to URL's and certain characters not being read on a search?

Thanks!

  • Suggested answer
    Aga M Profile Picture
    Aga M Microsoft Employee on at

    Hi HOB_1,

    Thank you for the question.

    To add a Teams meeting link into your email, please add a button or an image and select "Join in Teams" as its linking option (see below).

    JoinInTeams.png

    As for shortening the links, can you please share your customer's scenario? Why would they want to shorten the URLs in email? (or maybe they need this for other channel, e.g. SMS?)

    Best regards,

    PM, D365 Marketing

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